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Posted: Wednesday, November 8, 2017 5:37 AM

Job Description:/h3:
Our company is currently interviewing for the RGA Specialist position. The RGA Specialist is responsible for receiving, troubleshooting, and resolving returned material by customers on RGA cases. This entails understanding basic lighting functionality, researching details provided by the Technical Sales department to understand the reason for the material being returned by the customer, validating the issues discovered by Technical Sales, and attempting to correct the issues with the returned material. This position works in coordination with Customer Service, Technical Sales and Engineering.
Requirements:
:Receive returned material from customers into our ERP system and determine customer warranty and vendor warranty status
:Troubleshoot devices upon received
:Follow procedures to troubleshoot returned material, and document all details found during the investigative process, and the steps taken to rectify the problem
:Update case notes/RGA status in a comprehensive manner for future reference/analysis in Log
:Provide root cause analysis reports and attend customer calls
:Create inventory transactions in Intacct material to return it into inventory
:Pack and ship repaired or replaced material back to the customer
:It is the responsibility of RGA personnel to follow all aspects of RGA cases from open to closed within a timely manner, regardless of the issue or follow up involved
:Work cross:functionally with Technical Sales, and Engineering teams to troubleshoot hardware, and escalate and follow:up on cases requiring additional support
:Must communicate effectively with Team Manager to escalate cases, communicate concerns, and prioritize incoming cases
:Maintain a system of documentation (e.g. photos, video, and client communications) that will be included in the RGA packet.

Expectations

The RGA Specialist is familiar with our business model, product portfolio and internal processes. A proactive approach to this position is required. Solutions driven, organized, ability to multi:task and make decisions is absolute.

The RGA Specialist is expected to be organized, a critical thinker and possess the ability to come to conclusions and recommendations based on RGA inspection. Utilize principles to improve overall efficiency and improve overall process time.


Knowledge and Experience:

Education: High school diploma,

Experience: 3+ years relevant work experience



Specialized/Technical Knowledge:

Strong technical and organizational competence
Extreme attention to detail
Ability to manage multiple projects simultaneously
Must possess excellent communication skills and be self:motivated
Capable of maintaining effective relationships with all persons that this position interacts with.
Capable of learning the lighting industry and related products.
Professional, responsible, dedicated and plays nice with others

Company offers a competitive compensation package, exciting environment and opportunity for growth.

Source: https://www.tiptopjob.com/jobs/74316587_job.asp?source=backpage


• Location: Ft Lauderdale, Hollywood

• Post ID: 70977142 ftlauderdale
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