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Posted: Wednesday, December 27, 2017 1:07 PM

Job Description This Position Requires minimum of 1 year recent (past year) insides sales, admissions,education advisor or enrollment experience EducationDynamics is a marketing and enrollment management services and technology company dedicated to getting students to the right program at the right school at the right time. We are the premier provider of qualified prospective students for colleges and universities, and our services cover the key stages of the student life cycle, from initial inquiry through program enrollment. The EMS Advisor is a consultative sales position responsible for managing the recruitment of students on behalf of Education Dynamics’ client institutions. The Advisor serves as the first point of contact between prospective students and client institutions and is responsible for communicating on a wide range of programmatic features and benefits. A relationship based role, the EMS Advisor is responsible for establishing strong relationships with prospective students by using rapport building and conversational skills to obtain a strong understanding of the prospective student’s needs and concerns. Once identified, the EMS Advisor is responsible for communicating the features and benefits of client institution’s programs in a way that is applicable to the individual student. Beyond initial conversations, the EMS Advisor is responsible for facilitating the entire enrollment process with the prospective student, from initial inquiry to completed application and enrollment. This includes managing prospective student expectations, creating urgency for application completion, and effective and timely follow-up to ensure all necessary enrollment documents are obtained. Primary Responsibilities: · Establish and manage a consultative sales pipeline that is responsible for multiple contacts from initial inquiry to completed and admitted application · Quickly and efficiently respond to prospective student inquiries · Quickly build rapport, over the phone, with individuals from a range of diverse backgrounds · Effectively communicate the features and benefits of client programs in a way that is individually applicable to the prospective student · Possess and communicate detailed product knowledge on various programmatic offerings from multiple institutions · Meet and exceed benchmarked expectations in a variety of areas including speed to contact, applications started/completed, enrollments, and other performance areas related to pipeline management and customer service · Maintain compliance in all interactions and consistently meet/exceed expectations in quality observation scores · Consistently implement coaching and performance feedback provided through a variety of channels including manager coaching sessions, peer development groups, and client feedback Qualifications · Bachelor’s degree or equivalent experience · Experience working in a consultative sales position that involved managing a pipeline · An understanding of the higher education market; particularly related to online admissions · Strong conversational skills including the ability to quickly establish rapport with a wide range of individuals · Exceptional comfort working in a goal-driven, performance focused environment · Great motivator of others; capable of generating excitement and inspiring others · Extreme organization skills and the ability to work across multiple systems daily · Strong time management skills Preferred Qualifications · Previous experience in admissions/enrollment management of online programs EQUAL EMPLOYMENT OPPORTUNITY EducationDynamics, LLC is an Equal Opportunity Employer. We do not discriminate against applicants based upon any protected status, including but not limited to race, color, creed, religion, gender, national origin, ancestry, age, marital or domestic partner status, military or veteran status, affectional or sexual orientation, physical or mental disability, gender identity or expression. EducationDynamics offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. Company Description Education Dynamics is a marketing services and technology company dedicated to getting students to the right program at the right school at the right time. As the premier provider of qualified prospective students for colleges and universities, we identify individuals who are the best fit for a school's programs and who are most likely to complete them. Our services also cover the key stages of the student lifecycle, from initial inquiry through program enrollment. The Director of Enrollment Management services reports to the Vice President, Enrollment Management Operations and is responsible for overseeing all internal operations of the enrollment contact center within the Enrollment Management Services (EMS) division. Primary responsibilities include ensuring all EMS accounts are properly managed and positioned to exceed benchmarked performance expectations, ongoing training and development of staff to exceed client expectations, detailed management of a complex staffing schedule to ensure accounts in all relevant time zones are covered appropriately, and providing detailed pipeline and performance forecasting to VP, President, and relevant colleagues in other business units. The Director role is a critical layer between executive leadership and internal operations and will excel at time management and prioritization of tasks in a fast-paced environment. The Director consistently balances their time between coaching, developing, and managing performance of the team and manager(s), analyzing KPI to ensure all benchmarks are exceeded, and providing responses and insight to the VP and Account Management. As a client-driven organization, the Director will be highly skilled and independent when it comes to prioritizing their time; understanding which tasks are critical at a given time and managing change seamlessly. The Director should understand culture as a driver of performance and is expected to bring a high level of emotional intelligence to the role; effectively communicating and engaging staff from diverse backgrounds daily. The Director routinely meets with staff in an individual and team-based setting and is highly skilled with communicating team and individual goals in a manner that motivates and engages staff to the highest levels of performance. Comfortable with conflict, the Director role excels in providing timely and accurate feedback and coaching staff to improve performance constantly. ESSENTIAL JOB RESPONSIBILITIES, DUTIES, TASKS: Coach, train, and develop all EMS staff to exceed performance objectives across the enrollment management funnel Ensure detailed pipeline reporting is in place for all client accounts and that staff are effectively managing this core component of the business Manage all areas of team performance in a way that motivates staff and holds the division accountable for the highest level of performance Ensure all staff understand collective and individual goals across multiple accounts of varying levels of service Meet with team in one-on-one and group settings to communicate updates, performance, and relevant training information Create, manage, and deliver ongoing training, ensuring all current and new client programs are adequately understood by the staff working them Manage multiple complex systems to ensure all technology is effectively utilized including five9 Dialer system, GlassPanel, and various client-specific CRMs Routinely listen to student calls to understand performance trends and coach team appropriately Leverage emotional intelligence to communicate effectively with a wide range of individuals from diverse backgrounds Manage complex schedules across multiple time zones Manage performance and engagement of remote and on-site staff Constantly analyze KPI across multiple accounts, ensuring staff are exceeding benchmarks Conduct team meetings that leave advisors energized and focused on achieving enrollment objectives Effectively deliver performance feedback daily in a way that motivates and inspires advisors while not avoiding tough performance conversations Act with urgency in all matters pertaining to enrollment performance and client accounts Provide detailed and reliable pipeline updates to sr. management on regular basis Consistently elevate concerns, obstacles, and challenges to achieving performance objectives to sr. management ensuring “no surprises” when it comes to outcomes Respond quickly and reliably to sr. management and other business units when it comes to client service inquiries Champion a culture of fun, collaboration, and performance

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• Location: Ft Lauderdale

• Post ID: 75456897 ftlauderdale
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