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Posted: Sunday, February 4, 2018 4:16 AM

Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500 companies. Your Opportunity at Arise: Provide level 2 assistance for agents, clients, and corporate end users primarily through online chat, phone and emails. Respond / resolve technical issues from clients, agents, and corporate end usersDiagnose and resolve escalated technical issues until resolution in accordance with pre-determined escalation proceduresOpen, capture details, resolve and close tickets in the IT Service Management application (Service-Now)Ability to peruse multiple issues for commonalities, then diagnose and resolve the issue(s)Present recommendations for additions and/or modifications to Service Desk knowledgebase to ensure information for troubleshooting issues and proven resolutions are repeatable by all support specialistsMonitors system status of network, servers, PBX and takes action when necessaryPrioritize time, tasks, project and ability to work independentlyAbility to multitask in a very fast paced, high volume environmentMust be able to type 40 words per minute accuratelyPerform other job duties as assigned High School diploma or equivalent. (some college, A+, Network +, and Microsoft certifications a plus)Minimum of 2 years recent and relevant helpdesk experience troubleshooting personal computer and various software applications such as Windows XP/Vista/7/8, Mac OS, Microsoft Office, Internet Security (VPN), Internet Explorer, Safari, Sun Java and various other applicationsExperience troubleshooting TCP/IP (DNS, UDP/TCP, ARP), Microsoft Terminal Server, VMWare, Email, Citrix and client specific applicationsExperience with web-based programming (HTML & JavaScript) is a plusExperience with major incident triage, including management of outage bridge, documentation of troubleshooting, and ability to lead bridge-type meetings towards incident resolution is a plusMust have excellent communication and customer service skillsA successful candidate would have service orientation and problem solving skillsMust be flexible and be able to succeed in a fast paced environmentAbility to work 1st or 2nd shift Competitive Compensation and Benefits which include: Health/ Dental/ Vision/ Flex Spending Benefits 401k, Retirement Great PTO and Holiday Plan!Maternity/ Paternity Paid LeaveLife and Disability Insurance Tuition ReimbursementGreat Place to Work When smart creative and passionate people get together, the results are astounding and the opportunities limitless. Achieve your potential at Arise. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V


• Location: Ft Lauderdale

• Post ID: 78631387 ftlauderdale is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018