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Posted: Saturday, February 3, 2018 9:37 AM

Kforce has a client seeking a Technical Support Specialist in Boca Raton, Florida (FL). You will provide multi-media support to customers (Phone, Internet, Instant Messaging, Email) for the company's technology/systems at the corporate headquarters and at remote national level.Technical Support Duties Include:
* Respond to requests for technical assistance via ticket system, in person and phone
* Ensure customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as required
* Manage IT Asset Tracking for hardware deployment and return process
* Proactively work with internal end-users to schedule routine preventative maintenance
* Diagnose and correct routine and complex technical system issues
* Coordinate problem resolution and escalation process and consult with Level 3 team members to understand software and hardware errors
* Manage knowledge base publishing for support issues and update articles on a quarterly basis
* Communicate to appropriate internal personnel of issues with technical solutions deployed
* Other responsibilities as assigned by supervisor
* Self-Management - A strong self-starter with work ethic and discipline to provide timely deliverables without reminders from leadership, staff or customers
* Teamwork - Strong competency level in collaborative skills especially with business and Technical personnel internal/external; The ability to effectively demonstrate the correct use and configuration of the product while correcting errors in execution by our customers; Must be motivated by a focus on team-based performance
* Communication - Strong competency level of written and verbal communication skills are essential for the position; An ability to provide clearly articulated and/or written instructions to external and internal customers
* Problem solving - Strong competency to think deductively and determine common root causes across seemingly unrelated issues and system non-conformances; Strongest troubleshooting skills
* Customer focus and initiative - Strong customer advocacy skills; Ability to explain new technologies and how they affect the end-customer's workforce/workflow; Initiative in adapting customer service infrastructure to fulfill customer needs; Strong ability to recognize a customer need and fulfill that need
* Training - Recognize Work with the Shared Services teams to resolve training gaps that prevent the business groups from meeting or exceeding key performance metrics
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Years
Associated topics: assist, network, patient, service, systems administrator, technical, technical support specialist, technician ii, technician iii, technology


• Location: Ft Lauderdale

• Post ID: 78552067 ftlauderdale is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018