Home > Fort Lauderdale jobs > Fort Lauderdale administrative/office

Posted: Thursday, January 25, 2018 4:50 PM

Job Description INTERESTED IN WORKING IN A TEAM-ORIENTED, PROFESSIONAL ENVIRONMENT? Our client is a world-renowned Hair Transplant and Hair Loss Treatment Center in Boca Raton, FL. Currently, they are seeking a full-time Patient Services Coordinator (generally 8:30 am to 5:00 pm, Monday through Friday) to support their Hair Transplant Surgeon who has treated over 17,000 patients since the opening of his successful medical hair loss practice. The successful candidate will be the Office interface with a high volume of patients and individuals seeking information. In addition, it is anticipated that the successful applicant will cross train with others in the Office and serve as a back-up during especially busy periods. The primary focus of his/her work will be the following. Answer phones and respond to inquiries. Forward calls to appropriate staff members. Educate callers via telephone and email and persuade prospective patients to schedule a consultation. Utilize database to include all calls/potential patients and other leads Schedule consultations, confirm appointments, and re-schedule missed appointments Return patient calls and emails. Greet and check in patients for their appointments Order patients’ medications Fulfill orders for patients’ products, obtain payments, charge credit cards, pack up products and ship out to patients. Update patient information in electronic medical records Send appropriate forms to patients. Assist in assembling sales folders, as required. Receive products that have been ordered and prepare them for sale Assist with a variety of administrative tasks as needed QUALIFICATIONS: High School diploma or equivalent. Two-years of college and/or Associates degree, preferable. At least one year of relevant job experience (an administrative office position, preferably in a medical office or other upscale healthcare environment.) Computer literate with knowledge of Microsoft Office (Word, Excel, Outlook) - Knowledge of MacPractice software is a plus. Bilingual (English/Spanish) desirable but not required Must be able to handle sensitive medical information with the highest degree of integrity and confidentiality Exceptional customer service skills—both by phone and in person—with patients and co-workers Professional appearance and deportment with a positive service oriented attitude at all times Ability work well in a fast-paced environment. Polished customer service skills with pleasant speaking voice and clear enunciation in English. Exceptional phone etiquette with a caring positive demeanor that instills callers with confidence. Self-motivated and a proactive team player with a strong sense of urgency to complete tasks. Detail oriented and well-organized. Good problem-solving skills. Responsible and dependable. COMPENSATION & BENEFITS This opportunity includes a competitive pay rate and robust benefits package (health insurance plan with the Practice paying 85% of the cost of single coverage; paid vacation and holidays; paid legal assistance program, and a retirement plan that includes a contribution from the Practice each year). TO APPLY RemarkAbleHR, Inc. is the exclusive recruiting entity for this opportunity. Please send your resume through this job posting website to: Jane Levine, Project Director, RemarkAbleHR, Inc. If you include your compensation history or requirements, the process moves along more quickly. Thank you! QUALIFIED INDIVIDUALS ALREADY RESIDING WITHIN A REASONABLE COMMUTE TO BOCA RATON, FL, WILL RECEIVE PREFERENTIAL CONSIDERATION. KEY WORDS: patient; services; medical; healthcare; phones; scheduling; appointments; office skills; medical records; database; computer literate; MacPractice; bilingual; Spanish


• Location: Ft Lauderdale

• Post ID: 77975292 ftlauderdale is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018